Customer Journey

Mobile POS

Using a tablet and the mobile POS application, sales consultants can offer customers comprehensive personalized advice.

Based on a customer’s previous purchase history, the sales consultant can understand the customer’s personal style and thus provide a fitting recommendation. If dealing with a new customer, the sales consultant can quickly and easily create a new customer profile. Furthermore, the sales consultant can view product information such as sizes, colors, product description and availability in the app. Making a reservation, placing an order and the further processes of the customer journey are all possible with just one click (“click & collect”). Moreover, the POS application offers the possibility to pay on the spot (pay-in-store or credit card), collect loyalty points, trigger promotions and send a digital receipt.